- Sales & Service
FCR is the premier provider of outsourced live agent call center and business process solutions. All of our operations reside within the United States in the Pacific Northwest. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy. Our specialty is creatively working alongside our clients’ existing operations and support desks, helping to fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.
Our mission and focus is to be the most respected and disruptive outsourcing partner in the industry. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that we are building a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. With 6 contact centers across the state of Oregon, FCR operates facilities in the communities of Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence and soon in Great Falls, Montana. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
From call center jobs, to email and chat response, business process outsourcing to information technology, FCR is the place to be!
- Find out why we have been selected as a Top Workplace in Oregon year-after-year. At FCR our colleagues, culture, and com
JobsCustomer Service SpecialistsCategory: Customer ServicesThe Customer Service Representative I (CSR I) is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information for a specific client. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening ...read more
Located at 1399 Monmouth Street in Independence in the shopping mall behind McDonalds .